Thefeedbackis more than the information that comes from others about how we do our work. Its purpose is (or should be) to provide positive help to improve ourselves, to provide us with specific data with which to stimulate our motivation. This art, this skill is indispensable in all sectors: education, work, relations …
Some people will not appreciate the fact that we use an Anglo-Saxon term and not its translation into our language. It is, however, common in psychology to use words from other languages to designate certain concepts. In addition, as in the case offeedbackit is sometimes very useful to use this term because it includes in itself several meanings.
"We all need people who provide us with adequate feedback – this is the only way we can improve."-Bill Gates-
Feedback, the art of assertiveness
Motivational Psychology experts know thatfew things can be more scary than someone giving bad feedback.The effects of poor reinforcement or incomplete or unnecessary reinforcement can be disastrous. The know, by examples, students with a teacher unprepared. The same goes for employees of an organization whose leader is inefficient. And we know it ourselves through our emotional relationships.
Indeed, feedback, or feedback, is above all a skill. It refers to the ability of a sender to collect information about someone and to emit it so that the recipient receives it with positivity and inspiration.
Let's look at more data to better understand this concept.
What is the feedback ?
- Feedback is a phenomenon that appears in the communication process.
- The issuer provides an objective opinion to a recipient about its performance, behavior or specific evidence.
- Feedback should not be limited to informing.The goal is to promote progress, to positively correct to inspire and promote motivation.
- It is best to report errors or weaknesses as well as strengths and focus on progress. And always offer tools or advice that can help or improve.
- The central idea is:show the person what they are doing well, and show them later how they can improve and overcome it.
- Communication must always be assertive, respectful and empathic.
What is notfeedback?
- The feedback should not only show the person what they have done wrong.
- If we limit ourselves to correcting or highlighting the failure, the person only perceives the negative impression. Therefore, only two things can happen: the transmitter hangs or refuses to listen. In both cases, the result is the same: there is no progress.
- Otherwise,only positive reinforcement is not synonymous with feedback.To tell a child that he is doing things well, repetitively, without adding new information, will not allow him to reach that proximal area of development that Vygotsky is talking about.
- By giving hints of improvement, also boosting self-confidence, we are improving his potential and ability to exert himself.
How can we provide adequate feedback?
A voucherfeedback must get something essential: progress, progress, improvement.Achieving this sensational magic in a workgroup, with our students, our children or even in our emotional relationship, requires appropriate strategies. Let's see what are the keys we need to consider:
- It is necessary to accumulate concrete proofs of what we will communicate to the person. We must not be content with saying "what you do is right or wrong". Let's be rigorous and precise in what we want to highlight.
- We must take into account our mood when we perform the feedback. The goal is to motivate and correct in positive. Therefore, if we have a bad day or if our motivation is minimal, it is better to wait another moment.
- The sandwich strategy is very useful when we realize the feedback.First, we emphasize something positive about the person Then we highlight what is wrong and finally, we offer improvement strategies.
- In addition, it is important to remember that some words are forbidden when we perform the feedback. To know :always, never and but.These terms are not helpful and can create discomfort or contradiction.
- Let's be very specific, direct and assertive.
To conclude. Several situations in which someone has given us bad or good feedback should come to mind.This skill, even if it comes from the business world, actually applies to infinite social scenarios. Being skilled at using it, feeling capable of allowing others to learn or to open up to other points of view is something that we should all know how to apply effectively.