Assertiveness at work is often confused with other concepts, such as aggression or hostility. But nothing is further from reality. Indeed, assertiveness is based on respect. In other words, be assertiveto know and defend our own rights as individuals and citizens, without prejudice to those of others. We can see that it is at the antipodes of passivity, which leaves the decision in the hands of others.
Applied to the professional setting, assertiveness has important advantages. These benefits benefit both the worker and the organization in which he does his work. So it's important to develop it and put it into practice. How can we do it?
Defend your work
The bosses sometimes claim the work of their employees.This is very frustrating for the subordinates. They see how their efforts are underestimated. For example, imagine that you have been working on a key report for the company for weeks. And your supervisor does not mention you or summon you to the meeting during his show in front of the clients.
Assertiveness at work pushes us not to be silent. It pushes us to convey our discomfort to the boss.So, once the meeting is over, we can go talk to him and ask that our work be highlighted. It's not about getting angry or talking provocatively. It is appropriate to express our demotivation following an unrecognized right.
Give your opinion without exceeding the limits and without forgetting anything
A meeting is organized for the entire department in which you work. This is a crucial meeting. Important decisions will be made and they affect you directly. The opinion of all employees of the plant is requested. Faced with such a conclave, themost workers adopt two positions: aggressiveness or passivity.
Let's say the question to be discussed is: do you think the company should increase the budget item dedicated to your department? How would you answer?
- Aggressiveness: "Of course, he does not even have enough for the coffee machine".
- Passivity: "I do not care, for the moment it does not affect me".
- Assertiveness: "Since last year, we have seen significant negative changes due to the small budget allocated, so it would be desirable to bring it back to previous levels so that we can carry out the tasks that fall to the department".
As we see, the first and second attitudes generate tension. The third shows that theWork assertiveness is a social skill that allows us to communicate more satisfactorily with others. It allows us to express our needs and understand the possible reluctance of the other to satisfy them. It can even facilitate intermediate solutions in case our requests could not find exactly the answer we want.
If you manage to give your opinion with confidence, be careful not to make a mistake of beginner: devalue your message. "I do not know if it will be useful …" "It was just an idea." "It's too early anyway …" "It may sound stupid …" Try to avoid these entanglements. They are not good allies. On the contrary.heThey show that you are not sure about yourself, that you have little confidence in yourself.In addition, your suggestions will be difficult to adopt if you give signs that you do not believe it yourself.
Use a subjective communication
Subjective communication is based on the first-person manifestation of what we feel or think. Sheallows us to speak without guilt, judge, criticize and weigh the responsibility on others.
Let's take an example. Given the results the company is getting through our hard work and dedication, I think it would be fair to increase my salary. So there are two ways to communicate this to the chief of staff. Either, "I would like to talk about my salary", or "we should talk about my salary".
The first is much less aggressive. The second is more impersonal.A simple detail adds respect: being natural and giving importance to what you say.
Clarity and concision
Two aspects need to be clarified in order to be able to use assertiveness at work. On the one hand, the goals you want to achieve. And on the other hand, the central idea of your message.
If you know your goal, you can get closer to it. If not, putting this social skill into practice will be much more difficult. And you will even get the opposite effect in some cases. Indeed,people who want to be more assertive often make the mistake of starting by saying "no" to all that is proposed . Refuse when what is proposed conflicts with your rights. No to seem the strongest.
Also avoid beating around the bush.If you can say what you want and not in five, it's better.Indeed, those present may stop paying attention and diminish the value of what you offer if you make too many detours.
Studied through the 5 factors model of Costa and McRae, theAssertiveness at work lies in the personality trait of extraversion.Nobody is assertive by nature. This social skill can be learned. Something that requires effort and knowledge of what this concept really means.